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  Gotham Depot :: Gotham Depot Ordering Policies

  Gotham Depot Ordering Policies

Ordering Online
Ordering Online with us is safe and secure!
We accept Visa MasterCard, American Express and Discover. We employ a method of interaction with our visitors that does not compromise credit card information. Online orders are handled through our SSL secure server.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or pay by business or personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form with your check to the address below.

      Gotham Depot
      440 Sylvan Ave Suite 280
      Englewood Cliffs, New Jersey 07632
A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. Disclaimers:
Prices on the website are effective through 0615/06. Prices and availability are subject to change without notice. Gotham Depot cannot be responsible for typographical errors on our website. By placing an order, customer accepts all terms and polices stated herein.

Payment Terms
Terms of sale: Credit card, money order or check.

Returned check fee: $30.00

Credit Card orders will only be accepted from persons who are authorized by the card holder to place such orders. Orders will only be shipped to the billing address from the credit card used for purchase. Orders will not be accepted if addressed to a P.O. Box.

Shipping Information
Most orders (in stock items) will ship by the next business day.
Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. Orders are shipped via UPS . Shipping charges are calculated in your shopping basket and are shown prior to purchase. They are billed at UPS Residential Delivery rates. 1-Day, 2-Day and 3-Day UPS shipping is available at an upgraded cost. Freight charges are subject to dimension/oversize carrier weight regulations. Shipping fees are non-refundable.

Orders to Alaska, Puerto Rico, Virgin Islands and Hawaii are shipped by 2-Day UPS Air. No Canadian orders are shipped by US Postal Service. PO Box, APO and FPO orders are shipped by US Postal Service only.

Shipping for Backorders:
If an item is out-of-stock on a multi-line order, your order will partially ship. Before back ordered items are shipped, a representative will call or e-mail you for release authorization. Backordered items are shipped at prices in effect when the item was ordered or current selling price, whichever is lower.

Return / Refund Policy
Please note that all sales are final. Gotham Depot will accept returns for a period 21 days from the time of sale. Please see our policies on the return of goods that follows. First, please contact us via email to process the return. We will provide you with a Returned Merchandise Authorization (RMA) number and Return Instructions. This RMA# must be clearly marked on the outer packaging of the returned item.

To process your credits promptly, all returns must be outer boxed and include all parts, manuals, and original packaging. Once the returned item is received your account will be credited for the return.

RMA numbers are valid for a period of 21 days from the time of issuance only.

All returns must be shipped freight prepaid and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back (i.e. 1 of 6, 2 of 6).

We reserve the right to refuse a return on any product that does not meet these requirements. Shipping and Handling Fees are not refundable, with the exception of orders shipped incorrectly by Gotham Depot. Returns will be credited at the price paid on the invoice or current selling price, whichever is lower, less any re-stock fee.

Defective returns are eligible for return only within 21 days of sale. After 21 days, all products must be referred to the manufacturer for authorized warranty repair. (Some manufactures may have stricter return policies.) Please call for details if stricter policies apply.

A copy of the Gotham Depot invoice/receipt must be included with all returns. Products must be returned complete with all original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive a full credit and will fall subject to manufacturer's warranty. Affix a label to the outside box only (Shipping Box). Please do not mark the inside box (Product box) itself in any way.

Items showing signs of misuse or consumer abuse will not be accepted for credit.

Non-defective products will not be considered for return.

Credit will be issued within 10 business days upon receipt of merchandise at Gotham Depot.

Sale of closeout items are final. Only defective closeout items may be returned for credit as per normal Gotham Depot policies.

Please note that, due to manufacturer policy, products from Panasonic, Sampo, and Toshiba must be returned to the manufacturer for service directly by the consumer. Gotham Depot cannot accept returns of Panasonic DVD players, camcorders, digital cameras, VCR's and fax machines. Please contact Panasonic at 1-800-211-PANA or via their website at www.panasonic.com for warranty repair information and authorized service locations. Panasonic small audio and telephone products less than $75.00 may fall under Panasonic's In-warranty Plus program. Products under this program may be returned from the consumer directly to Panasonic for a replacement unit or replacement parts at Panasonic's discretion. For additional In-Warranty Plus program information, please refer to (800) 833-9626 option 4.

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

Money-Back Guarantees
GothamDepot.com does not offer a money-back guarantee on any product. However, some manufactures do offer such a guarantee. In these cases, products will be clearly designated and a money-back guarantee (MBG) will apply only to these products. Products covered by a MBG will be accepted for return as specified by the terms of the manufacturers MBG. Restocking Fees may be waived on these returns, but that is entirely up to the discretion of GothamDepot.com

Photographic and Technical Errors
While we certainly do our best to achieve 100 percent accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us right away so that it can be corrected. Products and packaging depicted may vary from stock available at time of shipment. We reserve the right to substitute equivalent items.

Price & Availability
Due to the fast moving nature of our industry, prices and availability are subject to change at any time and without notice. If a product is not in stock when you place your order, we will do our very best to let you know and to let you know when we anticipate the product will become available. Anticipated delivery dates are of course dependent upon vendor supplies and other factors and are of course subject to change at any time.

Sales Tax
Sales Tax is only charged on all order being shipped to the state of New Jersey.

 



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